FAQ

Most of our clients have common questions about our awesome cleaning services. Here is a list of the frequently asked questions we come across at JCE solutions. If it happens that you don’t see your question, kindly get in touch with us for a prompt response.

At what time do you perform your service?

Our normal cleaning hours are scheduled to be between 8 a.m. and 5 p.m. during the weekdays. However, we will endeavour to work around your schedule.

Our goal is to ensure that your operations aren’t interrupted. Be sure to contact us to come up with a workable cleaning schedule.

What do you clean?

JCE Cleaning Solutions has you covered for all of your cleaning needs. We are committed to our clients' satisfaction.

You don’t need to be on-site to see the entire cleaning process completed. We handle everything to ensure your commercial space is spotless and well-maintained, while also remaining cost conscious.

We offer clear pricing and focus on meeting your expectations rather than just the time it takes to complete the job.

We clean floors and other surfaces
Clean and vacuum carpets
Tidying all electronic equipment and appliances
Making sure that all bathrooms are clean
Cleaning kitchens
Removal and collection of rubbish
Cleaning glass equipment and window panes
Wallpaper Steaming
Dusting gypsum and ceiling
Timely site inspections

What is safe cleaning?

At JCE Solutions, we believe in safe cleaning, which means using non-toxic products to protect consumers from allergic reactions or skin irritations. Our cleaning supplies are always safe and effective. We use efficient microfiber tools, ensuring that all surfaces and equipment, regardless of material, are thoroughly cleaned.

Why are fixed prices more preferrable than hourly rates?

At JCE Cleaning Solutions, we believe fixed pricing creates a win-win situation for both clients and cleaners.

When cleaners are paid by the hour, there's a risk of shortcuts being taken to finish quickly for other jobs, or they may stretch out simple tasks to earn more. That's why we focus on client satisfaction and budget-friendly solutions.

Our fixed prices allow customers to save money while still receiving high-quality service. With us, you get a transparent quote and guaranteed cleaning, regardless of how long the job takes. It’s all about providing value and peace of mind.

What are the payment options and when are invoices issued?

We typically invoice bi-weekly and request our clients to stay up to date every month. You can make payments for the services using these methods:

Cash - We can collect cash payments when we come for your scheduled cleans.
Banker’s cheque - We can send someone to collect a cheque during regular business hours.
Bank transfer - Please include your invoice number in the message so we can associate the payment.
Credit and or debit card - We accept VISA, MasterCard, Diners or American Express.
PayPal - We have a business PayPal account which we can use to send invoices or you can use PayPal with your debit or credit card.

Does JCE Solutions offer special cleaning equipment?

Absolutely, we’re committed to protecting the environment while ensuring your indoor spaces are clean and balanced. We provide:

Garbage storage bags
Essential cleaning equipment
High duster kits and microfiber cloths
Commercial floor hoovers
Wallpaper steamers
Floor steamers for commercial spaces

If you need additional supplies like hand soap or tissue paper, we offer them at a minimal cost. You can also contact your favorite supermarket for urgent delivery.

If you have specific cleaning products you’d like us to use, just let us know! We’re happy to accommodate customized requests from our customers.

Does JCE Cleaning Solutions guarantee quality cleaning to clients?

Certainly! We proudly stand by our 100% customer satisfaction guarantee. We’re confident in our ability to meet your expectations.

If you ever feel that you haven’t received the service you deserve, we’re always here to listen and take action—though this has rarely been the case.

We use customized tools and equipment to ensure a smooth and efficient cleaning process, all while using safe products.

Rest assured, our cleaning professionals are licensed, insured, and bonded for your peace of mind.

What exactly is a detail-clean rotation?

Your facilities need regular cleaning, which is where our detailed cleaning rotation comes into play. We establish a periodic cleaning schedule, dividing your premises into sections such as living rooms, kitchens, sleeping areas, and bathrooms.

Our cleaning services are provided on a rotating basis, ensuring that everything is consistently maintained without disrupting your regular business operations. You can rest easy knowing that every area receives thorough attention.

Do you have a minimum contractual period?

We prefer to establish annual cleaning agreements, but we also offer flexibility. If you need to terminate the contract, simply notify us two weeks in advance.

As always, we are committed to providing the highest level of service throughout the duration of the contract, even up to its termination. Your satisfaction is our priority.