Most of our clients have common questions about our awesome cleaning services. Here is a list of the frequently asked questions we come across at JCE solutions. If it happens that you don’t see your question, kindly get in touch with us for a prompt response.
Doing our cleaning service
At what time do you perform your service?
Our normal cleaning hours are scheduled to be between 8 a.m. and 5 p.m. during the weekdays. We, however, need to do our optimal cleaning job as per our agreement with you.
We adore it when your operations aren’t interrupted. Be sure to contact us to come up with a doable cleaning schedule.
Does JCE Solutions offer special cleaning equipment?
Thankfully, we do. We are committed to conserving the environment. We like it when your indoors are clean and that life is balanced. We provide:
If need be, we also offer other necessities like hand wash liquid and tissue paper at a minimal cost. You can as well contact your favorite supermarket to have them delivered to you urgently.
If you would like to have a certain product used to clean your premises, your wish is already granted. We allow taking customized product requests from our customers.
What do you clean?
JCE Cleaning Solutions has gotten you covered in all of your cleaning needs. We are committed to seeing our clients’ satisfaction.
You don’t have to be at home in order to see the whole process complete. We take charge to ensure that your property is in safe hands and that your pocket is catered for.
As we give you a quotation, we ensure that there are no hidden charges involved. We are not guided by the time we’ll use to do our job but to meet your wholesome expectations.
The standard of cleaning service
Does JCE Cleaning Solutions guarantee quality cleaning to clients?
Undoubtedly. We boast of having a 100% customer satisfaction guaranteed policy. We are always confident that we can’t have any dissatisfaction in any customer.
If you feel you have not been attended well too, we are always ready to listen to you and take the necessary cause of action. That has never happened anyway.
We use custom-tailored tools and equipment to make the cleaning process easy and smooth. Your premises are cleaned using safe products.
Our cleaning professionals are licensed, insured and bonded for the job.
What is safe cleaning?
We define safe cleaning as using non-poisonous products to ensure that the end consumer isn’t affected through any kind of an allergic reaction or have an affected skin.
At JCE Solutions, our products are always safe and non-toxic. Our cleaning equipment like microfiber tools is efficient. These products are essential to clean all surfaces and equipment made of any materials.
What exactly is a detail-clean rotation?
Your establishments require regular cleaning. This is where detail-cleaning rotation comes in. A periodic cleaning schedule is determined. We subdivide the premises into subsections of let’s say living rooms, kitchens, sleeping areas, and bathrooms.
We provide the cleaning services on a rotating basis. You rest assured that all the work is uniformly done and that your normal business operations are not adversely affected.
Agreement on the cleaning service
Why are fixed prices more preferred to hourly rates?
It goes beyond saying that it is a win-win situation for both the client and the cleaner when fixed prices are involved.
In explanation, a shoddy job may be done by the cleaner in order to clean the premises within the shortest time possible in order to attend some other work for another client. The cleaner may also use more hours to do a simple job in order to extend the time and earn more.
At JCE cleaning Solutions we target client satisfaction and their pocket. We go by fixed prices to help the customer save on both. As we all know, it’s the joy of everyone to save a few bucks and get the required service at the most affordable service.
Our fixed price helps the client to get their quotation freely and guaranteed cleaning irrespective of the time spent in doing the entire job.
Do you have a minimum contractual period?
We don’t. We like it when we agree on an annual cleaning agreement. We are flexible in that you can terminate the contract by contacting us two weeks prior.
As overemphasized, we will continue doing our agreed job to satisfy you. This extends to when the contract comes into termination.
What are the payment options and when are invoices issued?
We often invoice every two weeks. We encourage the customers to clear theirs in a month. You can make payments for the services using these methods:
PayPal. Give the right email address which is linked to your PayPal account. You can as well make your payments using your debit or credit card via PayPal by following the rightful prompts.